Privacy policy

Last updated 14 November 2026. FullPockets is an app run by FullPockets. It shows a Shopify store owner their profit.

What we read, and why

To work out your profit, the app reads from your Shopify store, read-only:

• Orders: amounts, discounts, shipping charged, tax, refunds, payment method, dates and currency, the app that created the order, and whether an order tag looks like a subscription app's first-order, renewal or other subscription tag (to tell one-time orders from subscription orders). The text of tags is not stored. For each order we also keep the two-letter country it was delivered to (for example US), so your shipping cost can differ by country, and nothing else about the delivery address.
• Products: names, SKUs and the cost per item you set.
• Shopify Payments: the fees on your orders and any chargebacks (disputes).
• Meta ad spend, if you connect Meta (read-only, permission ads_read): for each day, the amount spent in each country, plus the ad account's name, currency and time zone. We do not read campaign, ad or audience details, creatives, or anything about the people who saw your ads. The Meta login (an access token) is stored encrypted, and is signed out at Meta and deleted when you press Disconnect or uninstall the app. "Disconnect and delete imported spend" on the Settings page also deletes the spend we imported.
• Supplier invoices you upload (CSV or Excel): the order number, product and shipping costs, quantity, currency, date, SKU, product name and country of each row. Columns that look like customer details (names, addresses, phone numbers, emails) are ignored when the file is read and never saved. We do not keep the file itself.

We do not read or store your customers' names, email addresses, phone numbers, street addresses, cities or postcodes. The only thing we keep about where an order went is its two-letter country code. We use this data for one purpose only: calculating and explaining your store's profit to you.

What we never do

• We never sell or share your data, or your customers' data, with anyone.
• We never use it for advertising, profiling, or decisions about your customers.
• We never change anything in your store, ad accounts or supplier accounts.

Where it's kept and how it's protected

Data is stored on our server (Fly.io) on an encrypted disk, and is always sent over encrypted connections (HTTPS). Only the people running the app can reach it.

How long we keep it

We keep your store's data while the app is installed, so your profit history stays complete. When you uninstall the app, Shopify tells us 48 hours later and we then delete everything we hold about your store.

Your customers' requests

When a customer asks your store for their data or asks for it to be deleted, Shopify passes the request to us. Because we store no customer names, contact details or street addresses (only a two-letter country code per order), there is no personal data of theirs to send or erase.

Our agreement with you

By installing the app, you ask us to process your store's data on your behalf for the purpose above. We act only on that instruction, keep the data confidential and secure, tell you without delay if it is ever exposed, and delete it when you uninstall, as described here.

Contact

Questions or requests about your data: privacy@fullpockets.io.